Terms & Conditions for Abhiaya.com

1. Overview of Service

Abhiaya Seva Mitra is a social service and livelihood initiative operating under the Ardh Sainik Mall DDC Project. The platform connects trained Seva Mitras with customers for daily assistance, secure delivery services, emergency errands, and community-based support.

2. Eligibility for Seva Mitras

• Complete official online registration.
• Provide Aadhaar, address proof, and photograph.
• Submit valid Police Verification documents.
• Attend orientation and mandatory training sessions.

3. Professional Conduct

• Official uniform and ID card are compulsory.
• Professionalism and punctuality must be maintained.
• Customer privacy and confidentiality are mandatory.
• Misconduct may lead to immediate suspension or termination.

4. Fees & Payout Structure

• Affordable customer charges starting from ₹10.
• Competitive payout structure for Seva Mitras.
• Additional bonuses during peak hours and night duty.
• Special allowances during urgent and weather conditions.

5. Services Covered

• Medicine and healthcare assistance.
• School and tuition transport support.
• Home delivery and logistics support.
• Elderly and emergency assistance services.

6. Technology & Privacy

The Abhiaya mobile application is used for service booking, secure payments, live tracking, and operational transparency. User data is processed securely according to our privacy and safety policies.

7. Welfare & Benefits

Active Seva Mitras may receive access to welfare support systems including insurance benefits, safety coverage, and Lifetime Pension Bond facilities under the Ardh Sainik Welfare Trust Network.

8. Limitation of Liability

Abhiaya.com functions as a facilitator platform for community-based support services. While all Seva Mitras are trained and verified, users acknowledge that services are built upon mutual trust, discipline, and responsible conduct.