Privacy Policy for Abhiaya.com

1. Information We Collect

• For Seva Mitras: Full name, photograph, Aadhaar details, address proof, and police verification reports.
• For Customers: Contact details, delivery address, and service booking history.
• Usage Data: Mobile app activity, GPS tracking during active services, and secure payment details.

2. How We Use Your Information

• To verify the identity and background of Seva Mitras.
• To enable live tracking and service coordination.
• To support household, medical, and educational assistance.
• To provide helpline support for elderly and offline users.

Welfare Management

Information may be used to manage benefits through the Ardh Sainik Welfare Trust Network, including planned insurance, safety benefits, and lifetime pension bond-related facilities.

3. Data Sharing & Security

• We do not sell your personal information.
• Information is shared only with relevant service and welfare partners.
• Secure payment gateways are used for financial safety.
• Mobile platform features are protected to safeguard personal interactions.

Confidentiality

All Seva Mitras are required to follow a strict code of conduct and maintain complete customer confidentiality during and after service delivery.

4. Professional Conduct & Data Integrity

• Mandatory police verification helps maintain a trustworthy network.
• Verification supports child safety and elder care protection.
• Any misuse of customer data may result in immediate termination.
• Platform misconduct is strictly prohibited.

5. Your Rights

Users have the right to access, update, correct, or request deletion of their personal information through the Abhiaya mobile application or official website support system.

Platform Usage

The Abhiaya mobile application may be used for service booking, live tracking, secure payments, communication support, and service history management.