Partner Network Guidelines
Partner Responsibilities & Operations
Abhiaya Seva Mitra partners including Ardh Sainik Canteens, Krishi Kendras, local stores, and logistics support providers play a vital role in building a reliable community-driven service ecosystem focused on trust, safety, and timely assistance.
Onboarding & Integration
Digital Commerce Support
Partners are integrated into the Abhiaya ecosystem through a smooth onboarding process designed to support synchronized order management and delivery coordination.
- Free onboarding for local stores and Ardh Sainik Canteens.
- Partners should manage orders through the digital commerce portal.
- Maintain stock availability for groceries, milk, and medicines.
- Support fast delivery windows between 20–45 minutes.
Operational Discipline
Efficient Service Workflow
Operational discipline ensures that all deliveries, medical supplies, and logistics services are completed accurately and without unnecessary delays.
- Prioritize medical and health-related deliveries.
- Maintain accurate “Bill To - Ship To” documentation.
- Use secure packaging for fragile or bulk items.
- Ensure smooth pickup coordination for Seva Mitras.
Community Responsibility
Service with Care
Every partner is expected to support the mission of community care, dignity, and social responsibility while helping local youth and soldier families.
- Support the mission of “Service with Care”.
- Treat all Seva Mitras with dignity and respect.
- Encourage disciplined and professional interaction.
- Provide regular service and delivery feedback.
Logistics & Reach
Bulk & Rural Coordination
The logistics framework is designed to improve delivery efficiency across rural areas, local markets, stations, and long-distance support services.
- Coordinate deliveries in rural and distant locations.
- Support bulk ordering for 5–8 km delivery routes.
- Assist station and bus stand logistics coordination.
- Improve payout efficiency through route optimization.
Mission Focus
All partners must remember that this initiative is not just a business platform — it is a mission dedicated to ensuring that no citizen feels helpless during daily life, emergencies, or difficult situations.
